FAQ

SHOPPING

Will I receive an order confirmation via email?

If you provide your email address during order processing, we will send you a message confirming your order within 24 hours of placement.

What forms of payment are accepted?

We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal, and Amazon Pay. You can also use Bill Me Later with your PayPal account.

Do you charge sales tax?

Rosenberry Rooms only charges sales tax on orders shipped to a North Carolina address.

When will I be charged for my order?

Due to the custom nature of many of our products, we charge at the time your order is placed.

What is Rosenberry Rooms' return policy?

We offer returns for 30 days from the time you receive your order. Damaged or defective items will be replaced or can be exchanged for another product of equal value.

 

Is my order secure?

Orders placed on RosenberryRooms.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.

Does Rosenberry Rooms offer promotions and special offers?

We do offer promotions and special offers throughout the year. We encourage you to join our email list at the bottom of the site for exclusive updates!

SHIPPING & PROCESSING

Do you offer free shipping?

Yes! Orders over $99 qualify for free shipping. For orders under $99, shipping charges will display in the shopping cart before you complete your order. Shipping charges are determined based on the total amount of your order. Express Shipping is available on select items upon request.

What shipping options are available?

Rosenberry Rooms uses FedEx, UPS and USPS to ship most items. Express shipping is also available on many items. If you would like your order express-shipped, and the product you have ordered qualifies for express shipping, this option will be available during checkout. Please contact our Customer Care department at support@rosenberryrooms.com if you have any questions.

Do you ship internationally?

Yes! All products can be shipped internationally with the exception of certain countries subject to international sanctions.

ORDER STATUS

What is the status of my order?

Your order becomes available for status-tracking 24 hours after it is placed. You can track your order status online by visiting the Order Status section on the Customer Care page of our site. You will need your order number and email address.

INTERNATIONAL ORDERS

Can my order be shipped internationally?

Yes, most of our products can be shipped internationally, with the exception of furniture. Shipping charges will automatically calculate during the checkout process, and our Customer Care Team is also happy to assist you with any questions.

How much duty and taxes are charged on international orders?

Any applicable duties or taxes imposed by the international destination country will be billed directly to the recipient. Rosenberry Rooms does not collect money on anyone's behalf for taxes or duties.

Who should I contact if I have questions about my order after I have made a purchase?

For questions or to place an international order, you may email us at support@rosenberryrooms.com